Return Policy
Return Policy for Violetta Alexis LLC
Thank you for shopping with Violetta Alexis LLC. We pride ourselves on our quality and service, and we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, please read our return policy below.
1. Return Period: You have 30 days from the date of receipt to return any physical product purchased from Violetta Alexis LLC.
2. Eligibility for Returns: To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging, with all tags and seals intact.
- Accompanied by a receipt or proof of purchase.
3. Exclusions: Items marked as “final sale,” “clearance,” or “non-returnable” at the time of purchase cannot be returned.
4. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 7 days of receipt. We will arrange for a replacement or refund, and we will cover any return shipping costs for damaged or defective items.
5. Return Shipping: Unless the product is damaged or defective, the customer is responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
6. Refunds: Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
7. Exchanges: If you wish to exchange an item for a different size or color, please return the original item (following our return process) and place a new order for the desired product.
8. Return Address: Please send all returns to:
AzureGreen
16 Bell Rd
PO Box 48
Middlefield, MA 01243-0048
Include your name, order number, and reason for return inside the package.
For any further queries or concerns regarding our return policy, please reach out to our customer service team at info@violettaalexis.com. We’re here to help and ensure you have a pleasant shopping experience.
Thank you for choosing Violetta Alexis LLC!
